Job Description

Main Accountabilities & Responsibilities:

Quality Assurance Execution

• Conduct QA checks on operational deliveries across multiple processes and backend systems.
• Validate accuracy, completeness, and compliance with internal procedures and delivery guidelines.
• Ensure that no work containing mistakes is released to stakeholders or live environments.

Operational Understanding

• Maintain in-depth knowledge of operational workflows, product journeys, and backend functionalities.
• Stay current with all process updates, system enhancements, and new product releases to ensure comprehensive QA coverage.

Enhancement of Ways of Working

• Identify and document efficient methods or best practices observed during QA activities.
• Share these insights with the QA Lead and Managers for assessment and potential rollout to the wider team.
• Support continuous improvement by contributing to process refinement and standardisation efforts.

Error Tracking & Reporting

• Log identified issues and maintained detailed QA records in the tracker.
• Provide clear, structured feedback to Executives and Team Leads on findings.
• Assist in preparing summary reports that highlight trends, recurring issues, and opportunities for improvement.

Collaboration & Communication

• Work closely with Managers and Team Leads to foster a learning culture where QA findings drive growth and improvement.
• Participate in calibration sessions to ensure alignment in QA methodology and expectations.
• Escalate recurring or critical issues objectively and promptly.

KPI Alignment

Deliver against defined QA KPIs, including:

• Number of tasks QAed
• Deliveries without escalations or post-release concerns
• QA turnaround time in line with task complexity levels

Professional Conduct

• Maintain neutrality and fairness in all QA activities — personal relationships should not influence evaluations.
• Embody the QA team’s principle that quality is non-negotiable, while maintaining a supportive and collaborative approach with peers.

Behavior & Company Culture

• Adhere strictly to the company Employee Handbook and all relevant policies and procedures.
• Demonstrate professional behavior in all interactions, maintaining respect and courtesy toward colleagues, stakeholders, and team members.
• Exhibit discipline and reliability, including minimal absences, punctuality, and consistent accountability for assigned tasks.
• Embrace and actively support the company culture, contributing positively to the team environment and fostering a collaborative and inclusive workplace.
• Maintain integrity, ethical standards, and neutrality in all work activities, particularly when assessing or reviewing work of peers.
• Support a culture of continuous learning, openness to feedback, and knowledge sharing across the team.

Qualifications

What’s needed for success – Experience & Qualifications:

• Proven experience in Quality Assurance, Process Audit, or Operational Performance roles.
• Strong understanding of digital operations, task execution processes, and backend systems.
• Excellent analytical skills and high attention to detail.
• Experience in building QA frameworks, tools, and reporting dashboards.
• Strong communication and stakeholder management skills.
• High ethical standards and objectivity in evaluation.
• Strong discipline, professionalism and respect.
• Proficiency in Microsoft Excel, reporting tools, and Microsoft Office Suite.

What will you get in return?

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself.  

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.  

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

Additional Information

LI-Onsite

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.