Job Description

Grosvenor Casino, The Rialto (W1D 6BL)

Are you passionate about electronic gaming and driven to deliver unforgettable customer experiences?

Join us at Grosvenor Casino, The Rialto - a premier gaming destination in London's west end, as our new Slots Manager, and play a key role in shaping the future of our slots operation.

This is an exciting opportunity to lead a fast-paced, customer-focused department where energy, innovation, and attention to detail are essential. You’ll take full ownership of the slots area, driving performance, elevating the customer journey, and ensuring operational excellence.

Working closely with the General Manager, you’ll help shape and deliver a business plan that supports the continued growth of the slots sector - with a relentless focus on service, compliance, and commercial success.

In this role, you will:

• Lead the performance of the slots department, measured against financial, customer service, and team metrics.
• Build and inspire a team that’s passionate about safer gambling, customer excellence, and delivering a high-quality product.
• Drive profitability through smart sales strategies and effective cost control.
• Ensure full compliance with Gambling Commission licensing requirements and champion a culture of responsible gaming.

Qualifications

• Holds a valid PML licence
• Passionate about delivering an exceptional customer experience
• Proven ability to engage and lead a team to consistently deliver high standards of service that enhance the customer journey
• Comprehensive knowledge of electronic gaming, including the key drivers of performance and the ability to manage associated compliance, safer gambling, and commercial risks
• Strong commercial and financial acumen, with a clear understanding of how to drive profitability while maintaining regulatory standards

Additional Information

Why Join Us?

Because your skill deserves the right setting.

• A Salary That Reflects Your Value - We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further - From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win - Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.
• Work That Means Something - You’ll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
• A Culture That Puts People First - We’re proud to support and look out for each other. It’s part of who we are — and why people stay.
• A High Standard, Shared Together - We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do.
• Real Support for Your Growth - Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. 

Candidates must be 18 years of age or older and have the legal right to work in the UK.