Our business.

Our responsibility.

Our responsibility to people and the planet is a core driver of how we operate as a business. Our ESG (Environmental, Social and Governance) activity focuses on our customers, colleagues, the communities we operate in and the environment we need to look after.


Our customers

We are committed to delivering the best possible experience to our customers, providing a service that is exciting and entertaining, as well as safe, fair and delivered responsibly. A key part of our strategy is building sustainable relationships with our customers by providing them with a safe environment in which to play, whether at our venues or online.


Our colleagues and communities

Our people are core to delivering our purpose to excite and to entertain. We are committed to looking after our colleagues and enabling them to fulfil their potential. We aim to provide a fair, equal, respectful and safe workplace; rewarding and recognising success, irrespective of gender, ethnicity, religion, age, sexual orientation or disabilities. We strive to be an employer of choice in the local community which our people feel proud to work for.


Our environment

We recognise our responsibility to minimise our impact on the natural environment. As a business we have made these commitments:

  • To reduce our energy consumption and carbon emissions, water usage and wastage;
  • To responsibly source throughout our supply chain;
  • To offer healthier choices for our customers by offering lower salt, vegan/vegetarian alternatives, and low/no alcohol options.