These separate, but interconnected teams in product, technology, customer operations and venues, all share a passion for finding innovative ways to deliver better player experiences.
It's where curiosity and innovative thinking bring new ideas to market, through existing and evolving channels and with player entertainment and safety at the heart of every idea. Our business areas are supported by our people teams, finance, marketing, legal and procurement.
No upgrade or launch is complete without the assessment of the customer journey. Our teams of researchers, analysts, product developers and designers work closely with each other, and our teams in Technology and Finance, to introduce the very best products to the market.
Based in London, Gibraltar and Cape Town, we’re connected by a passion for improvement and a desire for new and our agility is the backbone of this fast paced and tactically fresh community of colleagues. We don’t believe in the word ‘No’. We believe that an idea can come from anywhere. We know that the close relationships we have with our leadership team will always encourage and support our creative thinking to come to life.
Product is a world of freedom and inspiration. Backed up by our model of goal setting, which delivers products on time and on budget. In the changing technology landscape, Product is where we focus on the ‘why’ and the ‘what’. If you want to know more about what you can do here and why you should join, look at our Product roles.
As robust as the best banking system, as innovative as any gaming company and as inspiring as any technology business, if you seek variety and energy in your next technology role, this is where you should be. Look at any part of our business – from our offices, to our venues, to our online environments, and technology is the enabler. Powering it forward with innovation, with security and with the ambition and rigor of a global gaming giant.
Our teams operate in Gibraltar, South Africa, Mauritius, the UK and Malta. And whether they are looking at the next evolution of online gaming or setting up a brand new system for a new colleague, our principles of professionalism and diligence means no stone is left unturned. Whatever the technology challenge or need.
Our technology colleagues are as diverse in their role as they are in their thinking. You could be adapting and improving how we process payments. You could be working with internal stakeholders on bespoke systems or external partners on new games. You might focus on the security of our venues or the online safety of our customers. The variety is immense. But the way we work is focused and interconnected.
Agile methodology, targeted squads, 10 day sprints or multiple 1 day sprints, 87.5TB of data in our back end platform, accessible leadership. Working in Technology here means working with high energy and with the best people. If you have ideas and want to move your career at pace, we’d love to talk to you.
With millions of customers experiencing the excitement and entertainment in our venues and online, our teams across Customer Operations are dedicated to giving them a safe and enjoyable experience.
In our customer service roles, you’ll be interacting with customers to help them in safety and supporting them with their queries. Across our Community roles you could be hosting an online bingo chat or online event. Our customer service team looks at all things from quality assurance to handling complaints. Always looking to improve what we do, how we do it and who we do it for. Player protection is fundamental to helping every player to be responsible. The team here looks at all aspects of safer gambling and customer diligence and our team in Fraud & Payments make sure we monitor and investigate any suggestion of fraud. Whilst making sure that our payments are managed in the most secure and timely way possible.
The customer operations team are based in Mauritius and Sheffield and support all brands. They also cover a host of queries from our venues in the UK and Spain. If you have like supporting millions of people to have a good time, every time they are with us, explore the world of customer operations.
52 Mecca venues, 50 casinos and 8 Enrancha venues. Our land-based venues across the UK and Spain are places where excitement and entertainment is delivered with fantastic hospitality, fun and fabulous food. Whilst technology is engaging more and more people online, our venues still continue to attract new customers with engaging experiences in the community.
Our focus is to build relationships with our customers and deliver a cross-channel experience. The best of both worlds. This is where customers love spending time together on-site and it's where they can still feel the buzz of excitement online.
Our venues are full of colleagues who know that everyone who walks through the door needs to be given the best time, every time. So whatever your experience, if you love interacting with people and have the highest standards of customer service skills, check out our venues and find a future with Rank.
