Bingo Rewards and Casino High Value Customer Service Administrator
Quatre Bornes, Mauritius
The Bingo Rewards and Casino High Value Customer (HVC) Service Administrator role is the perfect opportunity for an enthusiastic driven candidate to work for the Rewards & HVC Division of Rank Interactive.
The role will be to predominantly support the Rewards & HVC executives manage rewards and high value customer accounts and assist the HVC Account Manager in the retention, reactivation and acquisition of casino HVC players for Rank Interactive.
Delivering outstanding customer service to our Rewards & HVC customers is a critical strategic capability for driving responsible revenue across the business and as such your role will require you to work on several outbound projects, which will involve but not be limited to, reactivation, retention, acquisition, safer gambling, customer verification support and promotional campaigns.
The role will report into the HVC and Rewards Team Lead.
Main Accountabilities and Responsibilities
Working days: Monday to Sunday; 3 weekends off
Working hours: From 11:00 to 20:00; From 15:00 to 00:00
Knowledge, Expertise and Qualifications
What’s in it for you we hear you ask?
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself
Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.
*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.