Job Description

Grosvenor Casino Blackpool

As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will; 

• Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
• Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.
• Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling

As a Receptionist you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will; 

• Welcome customers warmly into the business
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Work with your colleagues to provide efficient and dynamic service
• Deliver an excellent customer experience 
• Engage and support the OMNI process 
• Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
• Immaculate operational standards in all areas of food beverage and reception

Qualifications

• Cover all aspects of electronic gaming, reception and online.  Must have an outgoing personality and available to work through a 24hr business
• Positive attitude
• Experience of working successfully in a hospitality role
• Knowledge of and or passion for electronic gaming
• Fanatical about delivering unrivaled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Having worked in an electronic gaming environment would be desirable

Additional Information

Electronic Gaming Host/ Receptionist is a minimum 24 hour per week contract with the possibility of upto 40 hours per week.  Standard Shift patterns are 7am-3pm, 3pm-11pm, 5-pm-1am, 6:30pm-2:30am and 11pm-7am.   

Additional £1 per hour paid between Midnight and 8am.

Paid Breaks

50% Off Food on Shift

Free Sandwiches, toasties and Drinks on shift

50% Off Food Friends and Family Discount

Free meal for two people on your birthday and workiversary 

Great offers through our Rank Rewards Scheme

28 Days Holiday (Full time) Pro Rota

Tronc Tips