Job Description

As the Events Coordinator, you will support our Events & Hospitality Manager in delivery of a comprehensive annual events roadmap offering new and exciting experiences tailored to the Rewards & High Value clientele for Mecca Bingo and Grosvenor Casinos.

Contribute to prize fulfilment for promotional activity and engage rewards players through maintenance of the MRP private Facebook group.

The successful candidate will be responsible for submitting and managing creative requests for events and promotions, liaising with external suppliers, and establishing strong partnerships with third-party providers. You will ensure that all events comply with necessary legislation, including Gaming, Health & Safety, and Responsible Gambling guidelines, while also ensuring that providers adhere to regulatory and security checks to protect our customers and our brand.

Key responsibilities include recording and tracking event budgets, supporting the Rewards & High Value team with event & hospitality host training, and ensuring that event attendance and gifting logs are accurately maintained in Salesforce. You will also assist in the management of our private Facebook group, coordinate the retail events calendar, and collaborate with third-party providers to arrange and track the delivery of prizes. The ideal candidate will be detail-oriented, with a strong ability to meet business objectives and project deadlines.

If you are passionate about delivering exceptional events and driving customer engagement, we would love to hear from you!

Qualifications

• Operational knowledge within a digital gaming environment and ability to adapt that experience to new formats in our brands
• Previous experience in event/entertainment management is preferred
• Experience in driving improvements in customer journeys and consistently delivering outstanding customer experiences
• Experience with project management tools such as Airtable is desirable
• A keen interest in social media trends

Personal Qualities

• Self-motivated – driven to achieve key business objectives
• Passionate about the challenge of delivering new customer propositions, always putting the customer first
• Positive attitude, resilient and adapts well to changing circumstances
• Excellent attention to detail and highly organised
• Strong team player who inspires excitement in others around shared goals and promotes an environment of achievement
• Willingness to work with others to develop new ideas and concepts

Additional Information

#LI-Hybrid #LI-MS1

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.