Job Description

The Ops Delivery Executive will be responsible for the flawless execution of campaigns across multiple channels, ensuring seamless player life cycle experiences. Proficiency in optimization tools is crucial to maximize return on investment. Taking charge of the digital product, this role involves setting up and executing campaigns, managing day-to-day operational tasks, and maintaining customer-facing websites for relevance and accuracy.

Key Responsibilities:

Reporting to the Ops Delivery Manager, key responsibilities include error-free setup of promotions, day-to-day operational management spanning product, marketing, CRM, VIP, and financial analysis. The role involves executing, planning, and implementing campaigns to meet defined KPIs, creating and reporting on bonuses, and translating CRM/VIP/Marketing ideas into compelling copy content.

The Ops Delivery Executive collaborates with various teams to create effective customer journeys, integrating new procedures and technology for increased process efficiency. From executing multi-channel campaigns to serving as a liaison for campaign issues, bonuses, and promotions, this role ensures a seamless customer experience. The executive will be a subject matter expert in marketing tools managing updates for landing pages, site banners, and Terms & Conditions.

This role is pivotal in orchestrating successful campaigns, optimizing processes, and contributing to the growth and success of the company.#LI-VM1 #LI-Onsite

Qualifications

• Comprehensive understanding of operating platforms, encompassing system configuration, reporting, bonus features, and segmentation.
• Proficiency in customer service and retention strategies.
• Advanced skills in Microsoft Excel, showcasing a highly analytical and data-driven approach with a keen attention to detail.
• Intermediate-level experience in HTML content management.
• In-depth commercial acumen, emphasizing the maximization of business value and a commitment to optimizing products to meet business goals.
• Demonstrates high self-discipline, along with strong independent organizational skills, and a results-oriented mindset.
• Exceptional verbal and written communication skills.
• A dedicated team player, contributing positively to collaborative efforts.

Additional Information

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.