Job Description

As an Operations Manager (Hosting) you’ll support the General Manager in running all aspects of the Casino. This is a multifaceted role that involves a deep commitment to both the efficiency of gaming operations and the enhancement of customer experience. 

You’ll ensure that every aspect of the Casino operates smoothly and in alignment with the Grosvenor Business Plan. This involves overseeing gaming activities, ensuring compliance with regulations, and managing staff to uphold high standards of service and experience.  

Additionally, your responsibilities extend to the overall customer hosting experience, requiring a proactive approach to customer service, problem-solving, and the ability to create an inviting and entertaining environment for guests, ensuring we drive our mission forward as the most loved Casinos in the UK.  

This role demands a blend of leadership, operational management skills, and a genuine passion for delivering exceptional entertainment experiences. The ultimate goal is to maintain an atmosphere that entices customers to return time & time again – ultimately delivering our purpose to Excite and Entertain. 

Qualifications

• Have previous leadership experience and be able to demonstrate previous success in dealing with customers in a frontline service business 
• Hold a current PML License 
• Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful multifunctional business at a very high level 
• Be people focused with a passion for delivering first class customer experiences   
• Demonstrate an Inclusive people leadership style recognising team members and stakeholders for their individuality.  
• Be able to demonstrate the company values and correct behaviours in everything you do 

Additional Information

Why Join Us?

Because your skill deserves the right setting.

• A Salary That Reflects Your Value - We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further - From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win - Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.
• Work That Means Something - You’ll haveor 215 the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
• A Culture That Puts People First - We’re proud to support and look out for each other. It’s part of who we are — and why people stay.
• A High Standard, Shared Together - We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do.
• Real Support for Your Growth - Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know - we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.