Job Description

Are you passionate about transforming CRM operations through cutting-edge tools and technical excellence? We’re looking for a CRM Technical Specialist to take ownership of our Adobe Campaign platform and help elevate how we connect with our customers.

Key Responsibilities:

• Build, maintain, and execute technical CRM workflows in Adobe Campaign.
• Support CRM lifecycle journeys, including QA, UAT/BAT, post-release monitoring, and reporting.
• Deliver customer segmentation, campaign automation, and message centre updates.
• Develop and maintain web templates, campaign assets, and technical documentation.
• Provide platform guidance and troubleshooting support to the CRM team.
• Drive data manipulation and reporting automation, ensuring KPI tracking and delivery health.
• Manage API and FTP integrations, collaborating with partners like Graphyte, Movable Ink, and Adobe Analytics.
• Champion best practices, training sessions, and innovation initiatives across the team.

Qualifications

• Adobe Campaign expert, Adobe campaign certificate
• Advanced knowledge of JavaScript, HTML, XML Web Services, and database design
• Knowledgeable of email and digital marketing best practices
• Solid understanding of database marketing principles including client segmentation
• Strong interpersonal and communication skills in a consultative role
• Ability to manage tight deadlines in a high paced and high-volume environment with a strong attention to detail and process orientation
• Experience within gaming preferred but not essential
• Proven track record of process development, planning and executing segmented end to end customer lifecycle journeys
• Strong dev skills
• A team player, attentive to details and able to follow the brief as well as suggest improvements based on own experience and expertise
• Strong analytical skills
• Confident individual with excellent communication skills
• Ability to priorotise and adjust to dynamic environment

Additional Information

#LI-MS1 #LI-Onsite

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.