Job Description

Grosvenor Casino, London Victoria, W2 2DT

As a Slots Arcade Team Member you will be part of a team and will be excited by delivering a high quality customer service to all customers to facilitate their play and ensure profitable admissions.

You will; 

• Be a member of the team, assisting & supporting customers play on electronic gaming products.
• Use customer service skills, assisted by promotional tools, to widen the appeal of the electronic gaming offer to a broader customer base.
• Establish good relationships with new & existing electronic gaming customers, providing guidance & help on all electronic gaming product.
• Having a knowledge of customer’s playing style & preferences (inc. staking levels) on all types of electronic gaming products

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Fanatical about delivering unrivalled customer experience
• Understanding of electronic games such as slot machines
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working

Additional Information

Must Be Fully Flexible with Shift Pattern