Job Description

• Provide IT Users with technical support and advice regarding the proper use and functionality of Application  
• Manage all production / non-production Application Environments.
• Plan and coordinate with different teams to deploy software applications on Windows.
• Ensure business continuity by restoring service and resolving production issues related to an application.  This can range from fixing code, data, or configuration files in production to rerunning processing cycles to correct data errors.
• Provide corrective modifications—code changes to all the Applications are released either as emergency or planned releases 
• Perform Unit testing of Applications after complex bug-fixes or enhancements - Identification and documentation of unit test cases for the enhancements, Unit testing of the Applications after complex production fix or enhancements
• Perform system testing for all code changes in scope and deploy the code change in QA environment for user acceptance testing 
• Monitoring and Event Management of production applications/systems
• Managing critical application failure 
• Developing approved functional enhancements, utilities, or scripts
• Developing approved reports using native application or third-party reporting tools 

Qualifications

• Minimum 2 years of experience as an Application Analyst or Application Engineer (precisely on any Cloud platform)
• previous experience in supporting applications 
• Skill set should include SQL, Azure Dev Ops, Power BI, Power Shell, APIM resources, HTML.
• General knowledge on SSIS, SSRS, SSAS
• General knowledge of desktop computing
• Active Directory and User Account Management
• Basic Network and troubleshooting skills
• Ability to troubleshoot technical support issues
• Excellent customer Service communication skills (both verbal & written)
• Familiar with the concepts of an ITSM ticketing platform (preferably ServiceNow) – Incident, change and SLA management knowledge.

#LI-Hybrid #LI-MN1

Additional Information

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.