Job Description
Casino Manager, Luton - £35,000 per annum + tips + benefits
Get a buzz from creating experiences which excite and entertain? Pride yourself on being an excellent leader, able to coach and mentor teams to drive results? Then we’ve got the perfect opportunity for you…
We’re looking for a passionate, customer focused Casino Manager to join our fantastic casino team in Luton, supporting the General Manager to deliver an excellent experience that our customers will love; leading with energy and inspiring your team to offer a great time, every time.
You will:
- Be an integral part of the casino management team, striving to maximise performance in all areas of your casino.
- Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all hosting activities in the Casino.
- Develop, coach and mentor a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage with a particular focus on hosting excellence.
- Support the Management Team in driving the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
- Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements.
- Proactively drive sales and control margin and costs to drive casino profitability
- Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling #LI-GB1 #LI-Onsite
Qualifications
- Previous casino gaming experience and hold a Personal Management Licence (PML)
- Expertise in Gaming, understanding what customers are looking for from their experience
- Ability to maximise performance in all areas of the Gaming floor
- A Customer-Centric Approach that will drive high engagement and confidence in your teams to provide first-class customer service that excites and entertains.
- Strong Stakeholder Engagement, challenging where necessary and holding each other to account.
- Adaptability to help embrace change in our evolving business environment.
- Strong Communication Skills that will foster open communication, enabling feedback and driving positive change.
- Expertise in the rules of Safer Gambling, ensuring our customers play in a safe and fun environment.
Additional Information
