Job Description

• Salary – £32,304
• Balanced 40-hour work week – Because we believe in work-life harmony 
• Life cover and private medical insurance
• Pension Scheme
• Share of Tips – Your exceptional service is recognised with a share of the tips 
• 50% Off All Food – Treat you and your family to delicious meals across our venues at half the price 
• Team Incentives & Events – Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events 
• Career Growth – We’re invested in your future, offering opportunities to develop and grow within the company 

As the Casino Manager for our Aberdeen Grosvenor Casino, you’ll play a crucial role in coordinating the smooth running of all gaming activities in the club, ensuring customers are kept excited throughout their experiences. 

Whilst an understanding of Casino's and gaming is ideal - it is not necessary. We will train you and give you all the product knowledge you need to be successful however we are looking for commercially astute, excellent people leaders who understand the important of providing an exemplary service to customers and team. 

Your leadership is vital for ensuring your teams are fully equipped with everything they need to delight and entertain our customers. Understanding the distinct gaming preferences and requirements of each visitor is at the core of your duties, ensuring everyone has an incredible experience and absolutely loves the time they spend within the Casino.  

This personalised approach ensures that every customer not only has their expectations met but exceeded, promoting an atmosphere of exclusivity and tailored service. Keeping the games clean and guests smiling is key in your role, ensuring everyone walks away with tales of an epic night out. 

Qualifications

• Demonstrable experience in maximising performance and revenue within a hospitality, leisure or retail business paired with a laser focus on customer excellence
• A Customer-Centric approach that will drive high engagement and confidence in your teams to provide first-class customer service that excites and entertains.  

• To really stand out you’ll also have previous or current Casino Management experience, an excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets however please don’t let that stop you from applying as these are not mandatory as we will train the right person

Additional Information