Job Description

Are you experienced in Slots & Electronic Gaming, with a sharp eye for strategy and performance?

Grosvenor Casino The Victoria is looking for a driven and energetic Electronic Gaming Team Leader to elevate our slots and e-tables experience - boosting performance, leading a passionate team, and delivering standout results.

As the team leader, you will:

• Lead, support, and develop a highly capable electronic gaming team
• Maintain brand standards across all electronic products, delivering revenue growth above budget, managing KPI’s and delivering excellent customer service.
• Drive the performance of the electronic gaming machines, proactively driving stakes across slots and e-tables, controlling margin and costs to drive casino profitability.
• Work closely with the Casino Manager Hosting and central electronic support department to ensure slots & e-table games are optimised.

Qualifications

Applicants must have a valid PFL (Personal Functional Licence) issued by the Gambling Commission.

Outside of understanding Slots & E-Gaming machines, you’ll have an extremely high attention to detail and will be able to demonstrate best in class customer service.

Having a commercial mindset will be advantageous and as you’ll be leading a team; you’ll need high empathy and strong core values.

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.