Job Description

Are you ready to be the IT superhero we've been waiting for? Join our dynamic EUC team in Maidenhead and embark on a thrilling adventure in tech support!

🚀 Dive into the exciting world of IT support, where no two days are the same! You'll be:

1. Donning your cape as the go-to IT guru for our UK offices, remote workers, and retail superstar employees.
2. Transforming into a tech detective, solving mysterious IT incidents and fulfilling user wishes through our magical ticketing system.
3. Embracing your inner Jedi, using your tech powers to assist walk-in users with their IT conundrums.
4. Becoming the ultimate gadget whisperer – installing, maintaining, and upgrading laptops, desktops, phones, and tablets like a pro.
5. Channeling your inner AV rockstar, keeping our meeting room equipment in perfect harmony.
6. Playing the role of hardware hero for our Mecca Bingo and Grosvenor Casino teams!
7. Joining forces with our offshore support and Retail Support teams to create an unstoppable IT Avengers squad.
8. Standing tall as the on-site beacon of hope for our central service desk teams, ready to lend a helping hand (or eyes) whenever duty calls.

Are you ready to level up your career and join our tech-tastic team? Apply now and let the IT adventures begin!

Qualifications

🎮 Level Up Your Tech Skills! 🎮

Are you ready to join our IT dream team? We're looking for a tech wizard with:

• Experience as a 2nd/3rd line support champion or similar role
• Corporate office battlefield experience, supporting 300+ devices like a boss
• Windows 11, MacBook, iPhone, and Android device taming skills
• Microsoft Office 365 and Azure AD services mastery
• Enterprise client management tool expertise (SCCM/ConfigMgr, Intune, JAMF) in an on-premise Domain environment
• Mobile Device Management (MDM) superpowers using Microsoft Intune/JAMF or other MDM solution problem-solving skills
•  Excellent communication & time management skills (both verbal and written)
• Ability to work independently like a true superhero

If you've got these superpowers, we want YOU on our team! Apply now and let's save the IT world together! 🚀

Additional Information

#LI-IZ1 #LI-Onsite

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.