Job Description

Reporting to the Head of Fraud and KYC, the KYC & Onboarding Manager will play a pivotal role in safeguarding the company's revenues and enhancing customer trust by leading our anti-fraud operations. You will lead a team of 16 skilled Fraud Analysts, driving the fraud strategy to ensure compliance, minimise losses, and maintain a seamless customer experience. This role offers significant opportunities for career advancement, leadership training, and exposure to cutting-edge industry practices.

Main Accountabilities & Responsibilities:

• Lead the company's front line of fraud operations, directing the fraud strategy to ensure compliance, minimise losses, and maintain a seamless customer experience.
• Collaborate closely with the Head of Customer Service and other key stakeholders to ensure the highest standards of fraud prevention and customer satisfaction.
• Own and optimise all fraud and payment procedures, ensuring compliance with licensing terms and maintaining fraud levels below acceptable thresholds.
• Provide subject matter advice on all fraud-oriented matters and collaborate with other departments and teams within the business as needed.
• Conduct quarterly reviews and assessments of risk rules in line with the Fraud Strategy Manager.
• Ensure our fraud strategy is relevant, and we’re equipped to deal with new threats, Integrate software, tool, and process improvements alongside the Fraud Strategy Manager.
• Manage highly complex issues relating to customer accounts and ensure the best possible customer experience.
• Perform ongoing data analysis to ensure the team's efficiency and compliance with all procedures and SLAs.
• Uphold company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures.
• Raise suspicious activity reports (SARs) where required.
• Ensure that the team complies with all procedures and SLA’s and where appropriate manage any non-compliance.

Qualifications

• Significant experience in a fraud prevention environment.
• Experienced team leader with core people management skills.
• Experience ensuring licensing objectives are met.
• Relevant experience within the online payments environment either with an operator or payments company.
• Excellent analytical skills and attention to detail.
• Ability to trust own judgement and make logical recommendations.
• Passionate with a natural desire for continuous improvement.
• Good communicator, both written and verbal.

Additional Information

#LI-MS1 #LI-Onsite

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.