Job Description

Reporting to the Fraud & Payment Team Manager, the Fraud and Payments Executive will be responsible for protecting and maximizing company revenues through high-quality risk identification.  In addition, the Fraud Executive will focus on providing the best in industry fraud prevention service.

• Review new and existing accounts for fraud in relation to system alerts and tickets; escalate observations as appropriate to fraud analyst or Team Lead as appropriate
• Chargeback data entry, highlighting any observations made during this process
• Perform ongoing due diligence review for customer card or personal details changes
• Primary Manual Payments approvals for Chaps & Transfers
• Manage duplicate accounts and ensure terms and conditions are adhered to
• Omnichannel fraud screening
• Screen and approve Credit/Debit Card and E-Wallet withdrawals
• Initial review of Missing Payments queries, escalating when it’s not user error/BACs/ARN related
• Assisting with Ad Hoc fraud queries or department requirements
• Following closure of accounts process within the department SLA’s
• Providing responses to customers emails within the departments SLA’s
• Validate customers (where required) by gathering all KYC documents and in line with procedures
• Whitelisting devices and review of any linked accounts
• Reviewing Iovation related user queries, email alerts and daily breaches on device count
• Completing potential VIP account checks in line with the policy
• Work closely with the customer contact centre providing support when needed
• Uphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures

Qualifications

• Experience within a customer service environment and/or fraud analysis
• Relevant experience within an online environment either with an operator or payments company or other relevant company
• Experience working to strict fraud prevention-related goals and objectives
• Experience working with other operational departments
• Basic Microsoft Office
• Relevant qualifications would be a distinct advantage

Additional Information

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

#LI-MS1 #LI-Onsite

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.