Job Description

Fraud and Payments Executive

Are you detail-driven, risk-aware, and passionate about protecting customers and company assets? Join our Fraud & Payments team as a Fraud and Payments Executive, where you'll play a key role in safeguarding revenue and delivering best-in-class fraud prevention.

What You’ll Do:

• Monitor new and existing accounts for fraud alerts and escalate concerns appropriately
• Conduct due diligence on customer card and personal detail changes
• Approve manual payments (CHAPS & Transfers) and screen omnichannel transactions
• Review and process chargebacks, highlighting any anomalies
• Manage duplicate accounts and ensure compliance with terms and conditions
• Screen and approve Credit/Debit Card and E-Wallet withdrawals
• Investigate missing payment queries and escalate non-user errors
• Respond to customer emails and close accounts within SLA guidelines
• Validate customers by collecting KYC documents in line with procedures
• Review linked accounts, whitelist devices, and monitor Iovation alerts
• Perform VIP account checks and support the customer contact centre when needed
• Uphold our commitment to protecting young and vulnerable individuals through responsible gambling practices

Qualifications

• Experience within a customer service environment and/or fraud analysis
• Relevant experience within an online environment either with an operator or payments company or other relevant company
• Experience working to strict fraud prevention-related goals and objectives
• Experience working with other operational departments
• Basic Microsoft Office
• Relevant qualifications would be a distinct advantage

Additional Information

#LI-MS1 #LI-Onsite

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.