Job Description

Why Join Us?

A leadership role with real stretch: You’ll influence every part of a venue and lead teams of 35–150 people, driving culture, customer experience and performance.

An induction that sets you up to succeed: Three to six months of hands on development across multiple venues, supported by some of our strongest GMs.

A culture that’s moving forward: Our winning behaviours “From Like to Love” is reshaping how we work, with rising team satisfaction and NPS scores that show the difference.

Work that genuinely matters: You won’t just run a venue; you’ll build one by leading on standards, people, performance and atmosphere.

Autonomy when it counts: If you have great ideas, we can give you autonomy to make decisions happen and shape what’s right for your customers and team.

Support that grows with you: From your personal management licence to leadership development and ongoing mentoring.

What You’ll Be Doing

• Leading your venue to its full potential from the gaming floor to the bar
• Using data and insight to think outside the box in order to drive revenue, visitation and margin growth
• Coaching and developing managers into confident future leaders
• Upholding player protection and compliance in a regulated environment
• Creating a culture where customers feel valued and teams feel proud to belong

Qualifications

What You Bring

• Experience leading large teams in high volume, customer led environments
• A commercial mindset with confidence using data and managing P&L
• Resilience paired with confidence and assured decision making
• Strong judgement in regulated or standards driven settings
• Proven ability to develop others and help shape a great working culture
• Able to work a mix of daytime and evening shifts, including some weekends when needed
• A natural connection with customers and a people centred approach.

Additional Information

Why This Role?

You’ll be hired, paid and supported like a GM from day one, long before taking on your own venue. Grosvenor is investing heavily in product, technology and customer experience, with more growth ahead thanks to new regulatory changes. You’ll be stepping into a business with momentum, backed by a culture that genuinely puts people first.

If you’ve been waiting for the chance to run something bigger, influence culture and lead with real autonomy, this is it.

Ready to lead somewhere that gives you the space to excel?

If this sounds like your next step, we’d love to hear from you.

Grosvenor Casinos and The Rank Group welcome individuality and talent from every background. If you need adjustments at any stage, just let us know. You must be 18+ and legally entitled to work in the UK.