Job Description

We are seeking a highly skilled and versatile Insight Analyst to join our dynamic and data-driven centralised Analytics department.

This role supports the Mecca venue business and will give you the opportunity to provide innovative customer analytics and actionable insights that support recommendations on commercial decisions, on areas like acquisition, CRM, cross-sell strategies, churn and customer behaviour.

This role enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights, and enjoy working in a fast-paced environment, we would love to hear from you.

Core responsibilities

• Customer insights: interpret and analyse a suite of daily, weekly, and monthly dashboards to identify key trends, opportunities, and risks across the business.
• Customer behaviour analysis & modelling​: Carry out deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate drivers of retention, and providing insights into predictive models to feedback into improvements
• Segmentation analysis & reporting​: Developing and maintaining customer segmentations to ensure the right offers and experiences for customers. Using customer segments and insight to develop new strategies, e.g. cross sell criteria and framework for analysing succuss
• Player protection: develop and maintain reporting and KPIs to monitor and evaluate safer gambling interactions, translating customer and behavioural data into actionable insights that enhance player protection and customer experience.
• Venue & Channel Analytics: Deliver tailored insights across venues and marketing channels, surfacing granular performance patterns and customer behaviours to inform strategies.
• Stakeholder engagement: Build and maintain close working relationships with key stakeholders across Marketing, CRM and Commercial teams. Present analytical findings and collaborate on strategies to drive business performance
• Visualisation and Storytelling. Develop compelling data visualisations and narratives to translate complex data into clear, actionable insights for stakeholders across the business
• Champion customer centricity: advocate for a customer-centric approach throughout the organization, driving commercial and ROI-focused decisions that prioritize both customer satisfaction and player protection.
• Ad-hoc analysis: Conduct ad hoc analysis to support various business departments and provide venue specific customer insights that contribute to strategic decision-making.

Qualifications

Qualifications / Experience

• Graduate and/or postgraduate degree in a relevant discipline (e.g. STEM, Maths, Statistics, Physics but not exclusively) or equivalent experience
• More than 2 years working experience in an analytical role, preferably within the gambling or gaming industry.
• Proficient in SQL and one or more of the following: Python, R, SAS
• Knowledge of Data visualisation software, PowerBI preferrable
• Proven ability to analyse large sets and translate them into insights and actionable business recommendations
• Strong communication, collaboration, and presentation skills, with the ability to convey complex information to a variety of stakeholders
• Passion for learning and keeping abreast of new technologies and data models

Personal Qualities

• Strong problem-solving skills with a keen attention to detail.
• Strategic thinker with the ability to be tactically responsive to changing business needs.
• Confidence in analysing and interpreting complex data, providing clarity in discussions to achieve resolutions.
• Ability to present a credible and positive image both internally and externally.

Additional Information

What will you get in return?

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself.

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

#LI-Onsite

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.