Job Description

Job Purpose:

The Ops Delivery Executive ensures the flawless execution of multi-channel campaigns, optimizing the player lifecycle experience. This role requires proficiency in optimization tools to maximize ROI, managing digital product setups, executing campaigns, and maintaining accurate, customer-facing websites.

Main Accountabilities & Responsibilities:

• Campaign Execution: Set up and execute error-free promotions and campaigns, meeting defined KPIs across product, marketing, CRM, VIP, and financial analysis.
• Operational Management: Handle day-to-day tasks, ensuring the relevance and accuracy of websites, and managing CRM/VIP/Marketing content.
• Collaboration: Work with various teams to create effective customer journeys, integrate new procedures, and increase process efficiency.
• Customer Experience: Serve as a liaison for campaign issues, bonuses, and promotions, ensuring a seamless customer experience.
• Expertise: Manage updates for landing pages, site banners, and Terms & Conditions as a subject matter expert in marketing tools. #LI-RB1 #LI- Onsite

Qualifications

• Comprehensive understanding of operating platforms, including system configuration, reporting, bonus features, and segmentation.
• Proficient in customer service and retention strategies.
• Advanced Microsoft Excel skills, with a highly analytical and data-driven approach.
• Intermediate experience in HTML content management.
• Strong commercial acumen, focusing on maximizing business value and optimizing products to meet business goals.
• High self-discipline, strong organizational skills, and a results-oriented mindset.
• Exceptional verbal and written communication skills.
• A dedicated team player, contributing positively to collaborative efforts.

Additional Information

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.