Job Description

We are looking for a proactive and driven Payments and Risk Operations Team Manager to lead our Fraud, Payments and KYC-related operations across Spain and Portugal.

This role combines team leadership with ownership of payment performance, fraud prevention, verification processes and operational risk controls. The successful candidate will play a key role in optimising tools, improving workflows and strengthening our risk framework within a fast-paced and growing international environment.

The position offers an attractive compensation package and strong working conditions, with real ownership and impact on operational strategy.

Key Responsibilities

• Lead and develop the Payments and Risk Operations team, ensuring high performance, quality and efficiency.
• Oversee daily fraud monitoring, payment reviews and operational risk controls.
• Manage KYC processes, document verification and high-risk customer reviews in close coordination with Compliance.
• Monitor payment performance, declines, withdrawals and chargebacks in collaboration with our payment provider (Nuvei).
• Optimise and manage fraud prevention tools, rules and alerts (including SEON).
• Ensure effective ticket management, prioritisation and productivity through Zendesk.
• Identify fraud trends, payment risks and operational gaps, proposing improvements and new controls.
• Produce regular reporting on fraud, payments, risk metrics and team performance.
• Support operational alignment and risk processes across Spain and Portugal.
• Collaborate cross-functionally with Compliance, Operations and other key stakeholders.
• Continuously review and improve processes, systems and controls to minimise risk and protect revenue.

Qualifications

• Proven experience in Fraud, Payments, Risk Operations or similar roles within an online, fintech or regulated environment.
• Strong understanding of payment flows, chargebacks, fraud prevention and operational risk.
• Experience with fraud and risk tools (e.g. SEON or similar decisioning tools).
• Experience managing KYC, verification and document review processes.
• Experience with ticketing systems and operational workflows (e.g. Zendesk or similar).
• Previous team leadership or supervisory experience preferred.
• Strong analytical mindset with the ability to make data-driven decisions.

Personal Skills & Competencies

• Strong ownership and accountability mindset.
• Proactive and solutions-oriented approach to risk and operations.
• Excellent organisational and prioritisation skills.
• Clear communication and stakeholder management abilities.
• High attention to detail and sound judgement in risk-related decisions.
• Ability to work in a fast-paced, international and regulated environment.

Additional Information

What will you get in return?

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself.  

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.  

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

#LI-MS1 #LI-Onsite

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.