Job Description

We're looking for a passionate individual to join our growing team at Rank Interactive, a leading online gaming company. As a Player Protection Executive, you'll play a vital role in keeping our customers safe and ensuring fair play.

We'll provide the training!

No prior experience in the online gambling industry is necessary. We'll equip you with the knowledge and tools you need to succeed in this rewarding role.

What you'll do:

• Partner with the Player Protection Manager to tackle safer gambling, verification checks, and anti-money laundering challenges.
• Dive into customer activity using creative techniques (open-source sleuthing and direct chats) to review business relationships.
• Spot, act on, and evaluate customer behavior in line with LCCP guidance—be the decision-maker in the moment!
• Keep an eye out for signs of problem gambling or potential money laundering.
• Use data to pinpoint customers who raise red flags.
• Investigate at-risk customers’ funding sources, spanning both digital and retail spending.
• Team up with the Player Protection Manager to strategize on high-risk accounts.
• Collaborate with colleagues and key stakeholders across digital, retail, and high-value customer teams to ensure seamless protection.
• Craft top-notch reports for the Player Protection Manager and stakeholders.
• Stay sharp by keeping up to date with the latest gambling legislation and trends.

What we offer:

• Competitive salary and benefits package
• Opportunity to make a real difference
• Supportive and inclusive work environment
• Training and development opportunities

Qualifications

What you bring:

• Strong work ethic and a can-do attitude.
• Excellent communication skills, both written and verbal.
• Skilled in analyzing information and making sound judgments.
• Sharp attention to detail with the ability to handle tough conversations.
• Collaborate across teams on customer decisions and compliance with Safer Gambling regulations.
• Work independently or as part of a team to make a positive impact.
• Online gambling experience is a plus, but training is provided.

Bonus points if you:

• Understand the importance of responsible gambling
• Are comfortable having difficult conversations

If you find the above opportunity interesting, apply now! We look forward to hearing from you! #LI - RB1 #LI - Onsite

Additional Information

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.