Job Description

We're looking for a passionate individual to join our growing team at Rank Interactive, a leading online gaming company. As a Player Protection Executive, you'll play a vital role in keeping our customers safe and ensuring fair play.

We'll provide the training!

No prior experience in the online gambling industry is necessary. We'll equip you with the knowledge and tools you need to succeed in this rewarding role.

What you'll do:

• Partner with the Player Protection Manager to tackle safer gambling, verification checks, and anti-money laundering challenges.
• Dive into customer activity using creative techniques (open-source sleuthing and direct chats) to review business relationships.
• Spot, act on, and evaluate customer behavior in line with LCCP guidance—be the decision-maker in the moment!
• Keep an eye out for signs of problem gambling or potential money laundering.
• Use data to pinpoint customers who raise red flags.
• Investigate at-risk customers’ funding sources, spanning both digital and retail spending.
• Team up with the Player Protection Manager to strategize on high-risk accounts.
• Collaborate with colleagues and key stakeholders across digital, retail, and high-value customer teams to ensure seamless protection.
• Craft top-notch reports for the Player Protection Manager and stakeholders.
• Stay sharp by keeping up to date with the latest gambling legislation and trends.

What you bring:

• A strong work ethic and a can-do attitude
• Excellent communication skills (written and verbal)
• The ability to analyse information and make sound judgments
• A desire to make a positive impact
• A keen eye for detail and accuracy
• The ability to work independently and as part of a team

Bonus points if you:

• Understand the importance of responsible gambling
• Are comfortable having difficult conversations

What we offer:

• Competitive salary and benefits package
• Opportunity to make a real difference
• Supportive and inclusive work environment
• Training and development opportunities

If you find the above opportunity interesting, apply now! We look forward to hearing from you!

Qualifications

• Able to deliver high-quality customer service with prior customer service experience
• Excellent oral, written and communication skills
• Able to assess and present risk assessments
• Experience in holding difficult conversations with customers
• Able to work with several stakeholders across the business
• Attention to detail and ability to quickly review and assess information
• Self-motivated, keen eye for detail, accurate and precise, can work alone or as part of a wider virtual team
• Experience of the online gambling industry are desirable but not essential as training will be provided
• An understanding of Safer Gambling in line with the UKGC Licensing terms are desirable but not essential as training will be provided
• Computer Literate

Additional Information

Why Join Us?

Because your skill deserves the right setting.

• A Salary That Reflects Your Value - We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further - From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win - Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.
• Work That Means Something - You’ll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
• A Culture That Puts People First - We’re proud to support and look out for each other. It’s part of who we are — and why people stay.
• A High Standard, Shared Together - We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do.
• Real Support for Your Growth - Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know - we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.