Job Description

Grosvenor Casino, Liverpool

As a Receptionist you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You will;
• Welcome customers warmly into the business
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Checking personal identification and registering new members
• Sign up customers to the clubs loyalty programme
• Complying with relevant compliance and security procedures
• Work with your colleagues to provide efficient and dynamic service
• Deliver an excellent customer experience
• Engage and support the G one process
• Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
• Immaculate operational standards in all areas of  reception 
 

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Experience in a customer facing role
•(Preferred) Previous experience working in a multifaceted role
• Fanatical about delivering customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including nights, weekends and bank holidays. 

Additional Information

£12.21 per hour plus tips and night shift allowance.

40 hours per week

Free uniform

Free site car park.