Job Description

We’re looking for a Senior Experience Designer to help shape the future of our cross channel customer experience and brand portfolio, owning complex problems and defining experience strategies that deliver measurable impact. They lead discovery, design, and delivery of end-to-end experiences, acting as trusted experts and advocates for evidence-based, ethical design across teams.

Main Accountabilities & Responsibilities:

• Define and drive the experience vision for key products and services, aligning customer needs with business strategy.

• Lead end-to-end experience design for complex product and service areas, taking ownership from discovery through delivery and in-market performance.

• Partner with Product and Tech leads to embed experience principles into strategy, design, and development.

• Map service ecosystems and align omnichannel touchpoints to customer and operational goals.

• Use research, behavioural data, and in-market insights to shape, iterate, and optimise experience strategy.

• Champion accessibility, consistency, and ethical design practices across the portfolio.

• Evolve our multi-brand design system and experience frameworks to enable scalable, coherent design across teams.

• Drive the maturity of the design practice by evolving team methods and frameworks, while coaching and mentoring Experience Designers to support their development, performance, and progression.

Qualifications

• Deep expertise designing holistic digital and service experiences across multiple touchpoints.

• Proven ability to translate strategy into actionable, evidence-based design direction.

• A portfolio demonstrating end-to-end design leadership, measurable impact, and strong craft.

• Excellent communication and facilitation skills; comfortable influencing at senior and cross-functional levels.

• Advanced understanding of systems thinking, inclusive design, and experience measurement.

• Ability to move fluidly between hands-on design, strategic vision, and operational alignment.#LI-

Additional Information

Hybrid #LI-MN1

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.