Job Description

We're looking for a highly skilled Senior NOC Engineer to take ownership of critical incident management, drive operational excellence, and mentor our NOC team. If you love solving complex problems, improving processes, and being the go‑to technical expert, this role is for you.

What You’ll Do

• Lead Incident Management: Run Post‑Incident Reviews, drive root‑cause analysis, and ensure quick, accurate resolution of critical digital and retail incidents.
• Elevate Operations: Own and improve NOC procedures, runbooks, monitoring standards, and escalation processes.
• Technical Expertise: Monitor digital platforms, networks, and retail environments using tools like New Relic, Meraki, SolarWinds, and OpsGenie. Troubleshoot advanced network/application issues and support switch configurations and network segmentation.
• Stakeholder Engagementr: Act as the key link between NOC, DevOps, Infrastructure, Security teams, and external partners, communicating updates clearly and professionally.
• Shift Leadership Coverage: Support shift coverage (including on‑call), guide NOC engineers, and contribute to upskilling the team.
• Knowledge Management: Create and maintain high-quality KB articles while sharing expertise through training sessions.

Qualifications

Qualifications & Experience

• Required:
  • 3–5 years of experience in a NOC or IT operations environment.
  • Strong understanding of network principles (OSI model, IP addressing, routing, switching, firewalls).
  • Proven experience with monitoring tools and repositories (New Relic, Meraki, SolarWinds, Elastic Search, EKS, Github, Kubernets, Cloudflare).
  • Familiarity with ITIL framework and incident/problem/change management processes.
  • Excellent communication and stakeholder management skills.
  • Ability to work independently and lead during high-pressure situations.

Reporting Line

• The Senior NOC will be reporting to the NOC Team Lead and involve the NOC manager as and when needed.
• All process changes must go through an approval process with the NOC Team Lead.

#LI-Hybrid #LI-MN1

Additional Information

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.