Job Description

As a member of the off-shore IT Support team at our Mauritius office, your role involves delivering exceptional technical support for our data centres and remote sites, crucial for our business operations. You will manage the full life cycle of our hosting infrastructure, from implementation to decommissioning, while resolving incidents, problems, and service requests through our central Service Desk, and conducting scheduled and proactive maintenance.

Your key responsibilities include collaborating with various technical teams, resolving software configuration issues, and ensuring software and security compliance in alignment with ITIL processes and best practices. Your tasks encompass OS management, virtualization support, full lifecycle server environment support, and operational support for our messaging environment (including Exchange Online, Teams, and SharePoint Online).

You will ensure the maximum availability and security of our messaging/O365 environment, manage infrastructure hardware and software, and oversee Active Directory, DNS, DHCP, Group Policy, Azure AD, and our Certificate Authority and PKI infrastructure. Additionally, you will troubleshoot, repair, and escalate incidents, provide server systems reporting, manage inventory and asset data accuracy, and continuously improve services in line with industry best practices. #LI-RB1 #LI-Onsite

Qualifications

• Strong Background in Windows Servers 8 years' experience preferred
• Highly Skilled in virtualization (VMware or Hyper-V, 3 years' experience)
• Exchange Expert: both online and server versions
• Active Directory ace: Manage DHCP, DNS, and Group Policy with ease
• Security champion: PKI and CA infrastructure are your playground
• ITIL insider: Best practices are your second language
• Command line: PowerShell is your trusty tool

Bonus points:

• Experience with Azure AD, SANs/NAS, and virtual storage

Ready to conquer tech challenges and join a vibrant team? Let's chat!

Additional Information

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.