Job Description

Are you passionate about fostering a culture of continuous learning and development? Join us as a Country Learning & Development Partner in Mauritius!

As the L&D BP for Mauritius, you will be the ‘go-to’ for all learning and development, working in partnership with Rank Interactive central and local L&D stakeholders and teams.

You will ensure alignment, efficiency and effectiveness in your ability to design, deploy and measure learning that realises innovation and delivers maximum impact and value.

Main Accountabilities & Responsibilities:

• Support the oversight of operational training delivery, ensuring content remains current and impactful, while collaborating with subject matter experts for technical accuracy
• Conduct training needs analysis and measure impact and outcomes.
• Design and deliver high-quality learning, (face-face and digital) to include job relevant, soft skills and leadership and management.
• Collaborate on the design and ongoing maintenance of learning and career development pathways.
• Design and deliver relevant and high-impact coaching and mentoring solutions
• Design and deliver onboarding and early career solutions, e.g. academies.
• Produce and deliver high-quality learning interventions to support learning and career development, relevant to role and function from onboarding to ever-boarding.
• Curate impactful blended learning solutions balancing central and country solutions.
• Align learning to strategic objectives and people management processes, e.g. performance, talent and succession.
• Own the evaluation of learning, demonstrating return on investment and employee engagement.
• Act as subject matter expert and go-to, building strong working stakeholder relationships at all levels.
• Managing resources e.g. systems, suppliers, budgets.

Qualifications

• Experience working in a call centre environment ideally within gaming, technology leisure or hospitality sectors.
• Experience working in a global, matrixed environment.
• Proven experience working across the learning and development lifecycle.
• Excellent facilitation skills including coaching and mentoring.
• Confident and able to build and maintain strong working relationships at all levels.
• Experience designing and implementing targeted, blended solutions that deliver measurable impact.
• Excellent communication skills – written and oral.
• Knowledge of instructional design and adult learning practices.
• Excellent programme and project management skills..
• Skilled in working with processes, systems and data and producing timely insights and management information.
• Customer orientated.
• Team player.
• Gravitas and credibility.
• Resilience, flexibility and tenacity.
• Proactive – capable of using own initiative.
• Creative.
• Strong problem solver with commercial mindset.
• Well organised.

Additional Information

#LI-MS1 #LI-Onsite

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.