Job Description

Grosvenor Casino, The Victoria (150-162 Edgware Rd, London W2 2DT)

As an AGC Team Leader, you’ll play a key role in the day‑to‑day running of the venue and in creating a great experience for our customers.

You’ll lead by example, supporting your team to deliver high‑quality service, particularly across electronic gaming - while helping drive admissions through approved promotions.

You’ll take on Duty Manager and key‑holder responsibilities, ensuring the venue operates safely, securely, and in line with all legal and company requirements.

You’ll also be trusted with the control and security of company assets and will take pride in always maintaining our brand standards.

Qualifications

• Demonstrates the ability to engage and motivate a team to consistently deliver high customer service standards that enhance the overall customer experience.
• Willing to undertake Duty Manager / Key Holder responsibilities and complete the Key Holder (KH) assessment to support business needs.
• Able to obtain and comply with all relevant legislation and company procedures.
• Strong knowledge of electronic gaming and the factors that impact its commercial performance, including compliance, responsible gaming, and associated risks.
• Previous team management experience is preferred.

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.